WHAT WE OFFER

We tailor our services and solutions to meet every establishment’s unique needs.

Our approach is to develop and enhance the guest experience through training and development of your service offering and also through product development.

OUR APPROACH

Each establishment’s needs are unique but we always start each project the same way:

  1. Online assessment and analysis. This includes target market analysis.

  2. Site visit.

  3. Report on findings and recommendations.

  4. Staff enhancement strategy through training and standard operating procedures.

  5. Product development.

  6. Maintenance.

COMPLETED PROJECTS

  • KIFARU LUXURY LODGE & BUSH CAMP

    Set in the beautiful Outjo area, Kifaru Lodge is relatively new to the Tourism & Hospitality industry. As with many new establishments, their priority was to gain more exposure to their target market and promote their conservation efforts through the Rhino Momma Project. Some of the areas that we assisted with include:

    • Promo video for marketing

    • Front of House staff enhancement training

    • Brand identity and development

    • Social media content creation

    • Product development

    • Copywriting & media releases

    • Liaising with booking agents

    Visit Kifaru Luxury Lodge

  • NATURALLY NAMIBIA

    Naturally Namibia represents owner-run properties and businesses in the tourism and hospitality industry. A part of the service we offered Naturally Namibia, was to experience the individual properties as a guest from start to finish. Steps in this assessment included:

    • The booking process and guest interaction

    • Social media analysis

    • Website analysis

    • Reviews by former guests

    • The actual stay and experience

    • Customer service

    • Staff training level and knowledge of their respective fields

    • Food & Beverage

    • SWOT analysis

    • Post-stay interaction

    • Photography

    Visit Naturally Namibia

Marketing video for Kifaru Luxury Lodge