WHAT WE OFFER
We tailor our services and solutions to meet every establishment’s unique needs.
Our approach is to develop and enhance the guest experience through training and development of your service offering and also through product development.
OUR APPROACH
Each establishment’s needs are unique but we always start each project the same way:
Online assessment and analysis. This includes target market analysis.
Site visit.
Report on findings and recommendations.
Staff enhancement strategy through training and standard operating procedures.
Product development.
Maintenance.
COMPLETED PROJECTS
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KIFARU LUXURY LODGE & BUSH CAMP
Set in the beautiful Outjo area, Kifaru Lodge is relatively new to the Tourism & Hospitality industry. As with many new establishments, their priority was to gain more exposure to their target market and promote their conservation efforts through the Rhino Momma Project. Some of the areas that we assisted with include:
Promo video for marketing
Front of House staff enhancement training
Brand identity and development
Social media content creation
Product development
Copywriting & media releases
Liaising with booking agents
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NATURALLY NAMIBIA
Naturally Namibia represents owner-run properties and businesses in the tourism and hospitality industry. A part of the service we offered Naturally Namibia, was to experience the individual properties as a guest from start to finish. Steps in this assessment included:
The booking process and guest interaction
Social media analysis
Website analysis
Reviews by former guests
The actual stay and experience
Customer service
Staff training level and knowledge of their respective fields
Food & Beverage
SWOT analysis
Post-stay interaction
Photography
Marketing video for Kifaru Luxury Lodge